Refund policy

Refund Policy

Based on compliance with the provisions of the "Federal Consumer Protection Law and its Regulations", XILEMA Productos Magnetizados®, accepts changes in the products only for purchases in our online store, if and only if our products do not have any alteration by the consumer and against the delivery of the purchased product. The reimbursement will be carried out within a maximum period of 60 days, counted from the day of said purchase and presenting the proof of payment or gift certificate. Returns are not accepted on products with a special sale or discount. XILEMA Productos Magnetizados® will make a discount on the amount of the product purchased by delivering a personal code to obtain the discount in its “Gift Card” version on your next purchase, as long as the following is true:

  1. a) That the product does not correspond to the quality, brand, or specifications and other elements under which it has been offered or does not comply with official Mexican standards; XILEMA Productos Magnetizados®, is responsible for the total claim within a period that does not exceed fifteen days from said claim. XILEMA Productos Magnetizados®, may refuse to satisfy the claim if it is untimely, when the product has been used in conditions other than those recommended or inherent to its nature or if it has suffered a greater deterioration, irreparable for reasons attributable to the consumer. The bonus may not be less than twenty percent of the price paid.
& nbsp; & nbsp; & nbsp; & nbsp; & nbsp; & nbsp; & nbsp; & nbsp; & nbsp; b) That the net content of the product or the quantity delivered is less than that indicated on the container, container, packaging.